How to Reach the AW33 Team
The quickest way to get help is through the live chat button on aw-33-np.com, available once you open the Help section on the website or app. For longer questions or anything that needs documents, use the contact form in the Help section and our team will reply by email.
Support is staffed with Nepal Standard Time in mind, so you are not waiting for an overseas office to wake up. Expect busier periods around big cricket matches and festival weekends, when replies may take a little longer.
What to Include in Your Message
To help us sort things out in one go, include your registered username or email, a short description of the issue, and the date and time it happened. For payment questions, add the amount in NPR and any transaction reference you received.
Never send your full password to anyone, including staff. AW33 support will never ask for it.
Common Topics We Can Help With
Players most often contact us about account verification, deposits and withdrawals, how the 150% welcome bonus up to NPR 15,000 works, wagering progress, settling a cricket bet, and installing the mobile app.
We can also help you set deposit limits, take a break or self-exclude. If you ask for any of these, we treat the request as a priority.
Complaints and Feedback
If you are not happy with how something was handled, tell us through the contact form and mark it as a complaint. We will review it, explain what happened and let you know the outcome.
Suggestions are welcome too, whether it is a cricket market you would like to see or a feature for the app. Many improvements start with a player message.